Returns and Refunds Policy
GymShopDirect.com is committed to providing the best customer service in the Gym Shop Directindustry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
GymShopDirect.com 30-Day Satisfaction Guarantee Return Policy
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when original purchase was made.
The Following Cannot Be Returned
- Products which are eligible for parts under manufacturer warranty
- Products that have had their original manufacturer packaging opened
- Products that have been out of their original manufacturers' packaging
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item gets damaged during the transportation, it is the customer's responsibility to file the claim with the carrier. No refund can be issued in this case.
All return request must be submitted in writing and sent to firstname.lastname@example.org
GymShopDirect.com works in collaboration with multiple manufacturers. Please read the return policy that applies to the product you selected, it is located under "Returns" tab on the product page and below:
GymShopDirect.com Returns Policy By Brands
All return request must be submitted in writing and sent to email@example.com
- If your return is approved you will receive an email from us with return instructions.
- Securely pack all the returned items in the original packaging and include any other paperwork requested in the return approval email.
- We recommend taking a picture of the package and/or the item before shipping.
- Ship the package. We will either provide you a return shipping label or you will have to arrange the shipping yourself. You can use UPS or FedEx Ground if your order was delivered by one of these carriers. If your item is larger and was delivered with one of the LTL freight carriers you need to make sure the box is put on a pallet and schedule a pickup with an LTL freight carrier.
- Please provide us the tracking number.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will be automatically applied to the original method of payment within 10 business days.
QUESTIONS? EMAIL US: firstname.lastname@example.org
You can cancel your order free of charge up to 48 hours after the order was placed and if the order has not been physically shipped.
All unshipped orders canceled after 48 hours are subject to a $40 administration fee.
If your order has been shipped, a standard return procedure applies.
Refunds will only be issued to the original credit card that you use when placing your order.
In the event of damage to your product in shipping, please contact email@example.com to arrange for replacement and pick-up of the damaged [niche product]. Please refer to our Shipping Policy for more details.
Most of our products come with at least 1-year manufacturer's warranty. The warranty information can be found under "Warranty" tab on a product page. Please let us know if you discover any manufacturer's defects and we will help you get parts or replace the product at no additional cost.
It is the customer’s responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will either refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used you may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested by the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
Very well built. I’m very happy with this preacher bench. Thank you.
I started Corepump with classes about just over a year ago. Easy to use especially since I now have my at home model. It’s compact and light enough to move. In just 15 minutes a day I can add a great dimension to other things I do like walking and group classes!
- Karen P
Best ordering experience!! Product arrived quickly and I was notified in every step of the fulfillment process. I will definitely order again! Thank you!
I love this rowing machine. It provides me with the workout I need in my own how. It is also helping with my posture & core strengthening. Timely shipping, easy to assemble, appears to be solid!
I had no problems with assembly and it took this 55 years old about 40 minutes to put together by my self. I am up to 45 minutes during daily workouts and have found muscle aching I didn't know I had. Super quiet and I watch TV during the workout. Within 10 minutes you will work up a sweat. I would recommend this product to older folks trying to get in shape or lose a few pounds.
Best stair climber! I love this piece of equipment. I think GymShopDirect sells the best gym equipments out there.
A really impressive piece of equipment, worth every penny. Heavy-duty, really well built, and feels solid even when I'm on it running or full sprinting. I'm 6-0, 185 and even when I sprint on it it's rock solid. Love it! Really great for Tabata workout type sprints which is why I bought one.
The product was actually much more solid than I anticipated. Came promptly and exactly as described. 5 stars.
I absolutely love these. I live in a small apartment where space is at a premium. My husband and I both bought a set. They have been absolutely great. I've had them for a little over a year. I like that they adjust by 2.5 lbs rather than 5 lbs. I think it makes it easier for me to progress as a smaller female. My husband has been really happy with them too and so far, he hasn't needed anything heavier for the types of workouts we do (usually HIIT and circuit training type stuff). They are really quick to adjust. And I like that MX Select is a trusted brand for such a substantial home gym investment. I would definitely recommend it and would buy it again. They have been a real sanity saver during quarantine when all the gyms are closed!!
Ordered it on Friday and received it on Saturday, came in two boxes, easy to assemble and fill. Quite satisfied with the purchase.
Best work out I have ever had. Great machine. The company, GymShopDirect.com, is extremely easy to work with. I was missing a part and received it in 2 days. Great price!
Great product. This is my first rowing machine and I am very pleased with it so far. For the money, you get a well-engineered product. It only took about 15 minutes to assemble the whole thing.
Just a quick note as to how much I love this rower. An outstanding workout, incredible build quality, and smooth function. I think this rower will last for a very long time! Kudos to GymShopDirect.com for selling this amazing exercise machine!
Very good rower! Will bust that ass. Nice and smooth action, plus this thing is solid! Get it from GymShopDirect.com as the staff is a certified gym equipment experts!
Been wanting to buy this for years and now that I am retired eventually bought one for my home gym. I used this 5 days a week and really enjoy the workout. Excellent machine.