Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
GymShopDirect.com Shipping time & Delivery Info Policy By Brands
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
- You will receive an order confirmation email as soon as you place your order. This means that we have authorized your credit card for the purchase and are preparing your order for shipment.
- As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is in stock and available for immediate shipment.
- If your item is on backorder or unavailable, we will reach out to you via email.
- If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
- If your order is stock and your credit card is approved by our fraud guarantee department, the product ordered will ship within 1-2 business days from the date of your order.
- We will send you the tracking information within 24 hours to the email address you provided when checking out.
- We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states. Most all orders will ship the same day as ordered if the order is submitted before 1pm PST (some exceptions apply, some part & freight orders may not ship until the following day).
- Some parts orders and freight shipments are subject to ship the following business day if the order is placed close to the 1pm cut off time.
- Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.
- We do not offer Cash On Delivery.
- A phone number is required by the freight company so a delivery appointment can be made.
- Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment.
- A delay in delivery may also cause additional storage fees to accrue that will need paid prior to delivery.
- Customs, Duties, and Taxes: Import duties, taxes, and charges are not included in the item price or shipping cost. The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient because we have no control over these government-imposed charges and cannot determine what they may be. Customs policies vary greatly among countries. Therefore, we cannot, and will not, offer advice about taxes in your country. We report the amount of the sale on the Customs form. Please do not ask us to claim less than the actual purchase amount. It is the customers responsibility to know the legality of the products ordered in their country. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
- As the buyer, it is your responsibility to find out that information before you order. Please contact your local customs office for information.
- To avoid a delay in receiving your order from customs, consider the following:
- Provide us with a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
- Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
- We do not refund original shipping charges for goods that are refused for delivery at customs.
- We will deduct all additional fees resulting from refused international shipments from your refund.
- If we are charged for YOUR taxes and duties on the shipment or incur any penalty or lawsuit related to your order or shipment, we will post the charge to your credit card.
- If the package is seized by Customs for any reason and we do not receive the package back, we will NOT issue you a refund since, obviously, local laws and regulations determine the fate of the package. If we do receive the package back after being seized, you are still responsible for the shipping charges and any other fees plus penalties incurred.
- We ship via UPS and Fedex for most products, USPS for small parts and accessories, and freight for large products.
- If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at email@example.com
- Please inspect the packaging of your items when they arrive.
- If there are any products damaged upon arrival, you can file a warranty claim to get replacement parts for anything that's damaged.
- If your item(s) do arrive damaged, please send photos to firstname.lastname@example.org and we will process an insurance claim on your behalf.
Cancellations & Refunds:
- All orders canceled are subject to an administration fee equal to 15% of the total order amount, whether or not your order has shipped. This is a fee that covers administrative and personnel fees.
- If your item is on backorder and you accept the backorder, we will hold your payment until the product ships. If you decide to cancel before a backorder arrives and is processed for shipping, we will not charge a fee.
- If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
- From time to time, a product may run out of stock at our warehouse and the website wasn't updated when you placed your order. In that case, we will send you an email right after you place your order notifying you of the backorder, what the expected time for arrival is, and what substitutes are available in case you are interested in getting a bike sooner.
- The expected arrival time may change due to unforeseen circumstances like a shipment getting held up at the port upon arrival or the factory missing a certain part needed to complete the manufacturing process.
- If the arrival time changes on your order, you can let us know whether you would like to keep the order, substitute for a different product, or cancel the order altogether.
- Once back orders arrive, we will notify you by email with your estimated ship date and you will receive an email with tracking information within 1-3 business days.
This section will give you the essential information about what to expect with the delivery of your item. If you purchased one of our large and heavy items your item will ship freight LTL will be delivered via a lift gate truck.
Important Freight LTL Shipment
- When the item reaches your city or a city near yours the dispatcher will call you to set up a future delivery date and time with you. The item will not be delivered until you set up this appointment.
- You need to be at the delivery address during the delivery window to receive and sign for the item.
- The dispatcher will let you know what dates they have available. Delivery appointments can only be scheduled Monday thru Friday. The delivery times can only be scheduled in delivery windows of 8 am - 12 pm or 12 pm - 4 pm. Depending on the freight company the delivery window may differ. A fixed delivery time cannot be scheduled. Example 9:00 am. It can only be scheduled in a delivery window time frame.
- Please make sure the phone number you entered at checkout is a good number to contact you at.
- Don't screen your calls until your item has been delivered.
- The item will be delivered via a lift gate truck with one delivery person. It will be placed at your door or the closet area near your door. Due to the large size, it may not be possible to be placed at your door.
- Be sure to keep all your packing materials including the pallet. If you decide to return the item you will need to have all the original packing materials.
How to Handle Damages, Exceptions or Discrepancies at time of Product Delivery (Carton packaging appears to have some damage such as ripped, holes, large dents, open carton, or items are missing):
- Carton damage requires visual inspection of contents of the unit.
- GymShopDirect.com recommends IMMEDIATE inspection, with driver present, to verify damage. If contents are damaged, indicate damage on carrier’s paperwork and notify GymShopDirect.com immediately.
- IMPORTANT: If contents cannot be inspected immediately, notation on carrier’s paperwork must state: “Carton damage, subject to inspection” and list type of damage.
- Contents must be inspected within 48 hours of arrival and actual damage reported to the carrier
Carton packaging has excessive damage with the exposed product:
- Refuse shipment
- Sign carrier paperwork: “Carton damaged and refused”
- Notify GymShopDirect.com immediately.
If you have any further questions about the ordering and shipping process, feel free to contact us by email at email@example.com
Best ordering experience!! Product arrived quickly and I was notified in every step of the fulfillment process. I will definitely order again! Thank you!
I love this rowing machine. It provides me with the workout I need in my own how. It is also helping with my posture & core strengthening. Timely shipping, easy to assemble, appears to be solid!
I had no problems with assembly and it took this 55 years old about 40 minutes to put together by my self. I am up to 45 minutes during daily workouts and have found muscle aching I didn't know I had. Super quiet and I watch TV during the workout. Within 10 minutes you will work up a sweat. I would recommend this product to older folks trying to get in shape or lose a few pounds.
Best stair climber! I love this piece of equipment. I think GymShopDirect sells the best gym equipments out there.
A really impressive piece of equipment, worth every penny. Heavy-duty, really well built, and feels solid even when I'm on it running or full sprinting. I'm 6-0, 185 and even when I sprint on it it's rock solid. Love it! Really great for Tabata workout type sprints which is why I bought one.
The product was actually much more solid than I anticipated. Came promptly and exactly as described. 5 stars.
I absolutely love these. I live in a small apartment where space is at a premium. My husband and I both bought a set. They have been absolutely great. I've had them for a little over a year. I like that they adjust by 2.5 lbs rather than 5 lbs. I think it makes it easier for me to progress as a smaller female. My husband has been really happy with them too and so far, he hasn't needed anything heavier for the types of workouts we do (usually HIIT and circuit training type stuff). They are really quick to adjust. And I like that MX Select is a trusted brand for such a substantial home gym investment. I would definitely recommend it and would buy it again. They have been a real sanity saver during quarantine when all the gyms are closed!!
Ordered it on Friday and received it on Saturday, came in two boxes, easy to assemble and fill. Quite satisfied with the purchase.
Best work out I have ever had. Great machine. The company, GymShopDirect.com, is extremely easy to work with. I was missing a part and received it in 2 days. Great price!
Great product. This is my first rowing machine and I am very pleased with it so far. For the money, you get a well-engineered product. It only took about 15 minutes to assemble the whole thing.
Just a quick note as to how much I love this rower. An outstanding workout, incredible build quality, and smooth function. I think this rower will last for a very long time! Kudos to GymShopDirect.com for selling this amazing exercise machine!
Very good rower! Will bust that ass. Nice and smooth action, plus this thing is solid! Get it from GymShopDirect.com as the staff is a certified gym equipment experts!
Been wanting to buy this for years and now that I am retired eventually bought one for my home gym. I used this 5 days a week and really enjoy the workout. Excellent machine.
I shopped around for a good row machine and finally found this one. it gives a good work out, for sure. Huge discount and FAST and FREE shipping!
I love this machine. I am a 61-year-old female and was able to put the machine together myself. It is very well made and will last me for my lifetime. Thank you so much GymShopDirect.com for recommending this rower to me!
Lost 22 pounds in six weeks! I just need to keep using it. Easy setup and very sturdy construction. I'm 250 and it works great.
This is a very sturdily built machine! You close your eyes and you'd think you were rowing a boat! I like it, it's worth every penny!
If you are looking for a great little piece of equipment to whip your core into shape, this is it. I am loving my rowing time on this product. I have noticed a significant difference in my abdomen and upper arm contour since I started 6 weeks ago. The seat glides easily and you can adjust the resistance to suit your own needs. I am very glad we decided on this rower.
I've had this rowing machine for months, and it's never let me down. Going strong after 11 months!
Easy to assemble, easy to stow, and comfortable to use. This one is a winner. Hasn't shown any noticeable signs of wear and tear after some regular use, and did not mark the floor at all.
The product is exactly as described, and arrived quickly. I have no complaints! Thank you so much GymShopDirect.com for this wonderful recommendation!
This is a good rowing machine. It was easy to assemble and gives me a great workout. FAST and FREE shipping! GymShopDirect.com customer service is one of a kind. Really well worth the $$$$!
This machine is super quiet! Putting it together took about 15 minutes. So far I have had it for 3 weeks and used 5 times a week and enjoy the workout!
The quality is all there one would want in a home machine, looks good, works flawlessly, was easy to put together, shipped quickly. I will be buying more from GymShopDirect.com!
Quoted delivery time was 2 to 3 weeks and I got it in 3 days! It comes in one box which makes it to heavy for most people to handle by themselves. However, if you remove the items from the box it can be handled by one. Assembly was easy and all the tools you need are in the kit. Now to see if it works!
We were looking for a machine that would fit into the space we had and provide a different workout then the recumbent bike and elliptical we already had. We also did not want to spend too much in case we found we didn't use it as much as planned. But what sold us was the huge discount and the superb customer service at GymShopDirect. The value that we got was much better than similarly priced rowers. It was easy to assemble, is quiet, and provides the workout we were hoping for.
I belong to a cross fit gym where we utilize concept2 rowing machines, which are top of the line. I was looking for a nice at-home option since gyms are closed currently. This piece of equipment is definitely what I was looking for. It's sturdy, doesn't take up a lot of space, and gives you a great workout. I highly recommend it to everyone!
Great machine for the price. Very sturdy, does not move when rowing. I have a few thousand rows on it now, using as cardio every other day between my regular workouts. Tracks time, speed, distance, stroke rate, and calories per hour; which is great for me. No problems in 3 months, and already needing smaller waist pants. Little beer belly disappearing too!
Very good product. Easy assembly. Sturdy (I’m 6’3” and 280 lbs) and smooth. Gives a great workout. I just get on and row, adjust tension as needed, and row some more. Recommended.
This is a fantastic machine. Very strong and well-built. Easy to assemble and solid construction. Quiet and smooth works best with a rug underneath. Great 20 min morning workout. Highly recommend!
The quality of this machine is top-notch. It's smooth with the pull - never slips. It's quiet. It was delivered by UPS all the way to my door - not handed off to the post office. It's a great workout from a great machine!